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  • Writer's picturePremanandhan Narayanan

The Importance of Patience and Clarity in Communication

In a poignant incident at an electronic shop, a person's innocent inquiry about the price of a TV took an unexpected turn. The salesman, instead of providing a straightforward answer, dismissed the customer as an "uneducated villager." Days later, the same individual returned, dressed in a costly suit, to seek an explanation. To his dismay, he received the same response. However, this incident serves as a valuable lesson about the significance of clear and patient communication.





Misunderstandings can easily arise when assumptions are made, and judgments are passed based on appearances. In this scenario, the customer believed he was inquiring about a TV, while the salesman was referring to a microwave oven. The lack of clarity led to an unfortunate exchange that left both parties feeling embarrassed.


This article explores the deeper implications of this incident, highlighting the need for patience and empathy in communication. It emphasizes that when uncertain, it is always wiser to inquire and seek clarification rather than making hasty judgments. On the flip side, it underscores the importance of professionals being patient and willing to explain when customers may not fully understand.


In a world where communication plays a pivotal role in our daily interactions, the ability to convey information clearly and with patience is a valuable skill. This incident serves as a reminder that assumptions can lead to misunderstandings, and a little extra effort in explaining can go a long way in fostering positive and respectful communication.



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